{"id":135,"date":"2025-01-07T10:01:00","date_gmt":"2025-01-07T09:01:00","guid":{"rendered":"http:\/\/emphires-demo.creativesplanet.com\/demo1\/?post_type=job_listing&#038;p=14578"},"modified":"2025-01-19T00:33:18","modified_gmt":"2025-01-18T23:33:18","slug":"networking-engineer","status":"expired","type":"job_listing","link":"https:\/\/globifytalent.com\/fr\/?post_type=job_listing&p=135","title":{"rendered":"Customer Service Manager"},"content":{"rendered":"<p><strong>Globify recrute pour un centre d\u2019appels international de renom \u00e0 Tunis !<\/strong><\/p>\n<p><strong>Poste :<\/strong> Client Services Manager<br \/>\n<strong>Type de contrat :<\/strong> CDI<\/p>\n<p><strong>Vos missions :<\/strong><\/p>\n<ul>\n<li>G\u00e9rer une \u00e9quipe de service client pour atteindre les objectifs de performance.<\/li>\n<li>Assurer une excellente satisfaction client tout en respectant les standards de qualit\u00e9.<\/li>\n<li>Superviser, motiver et d\u00e9velopper les comp\u00e9tences de votre \u00e9quipe.<\/li>\n<li>Analyser les KPIs et \u00e9laborer des plans d&#8217;am\u00e9lioration.<\/li>\n<\/ul>\n<p><strong>Profil recherch\u00e9 :<\/strong><\/p>\n<ul>\n<li>Dipl\u00f4me Bac+2\/Bac+3.<\/li>\n<li>Exp\u00e9rience solide en gestion de client\u00e8le, id\u00e9alement dans un environnement similaire.<\/li>\n<li>Succ\u00e8s av\u00e9r\u00e9 dans la gestion d\u2019\u00e9quipe.<\/li>\n<li>Excellente ma\u00eetrise du fran\u00e7ais et de l&#8217;anglais (\u00e9crit et oral).<\/li>\n<li>Comp\u00e9tences interpersonnelles et capacit\u00e9 \u00e0 g\u00e9rer des situations complexes ou conflictuelles.<\/li>\n<li>Comp\u00e9tences en organisation, planification et analyse des donn\u00e9es.<\/li>\n<\/ul>\n<p><strong>Ce que nous offrons :<\/strong><\/p>\n<ul>\n<li><strong>Salaire attractif :<\/strong> entre <strong>2 450 et 3 000 TND brut\/mois<\/strong>.<\/li>\n<li><strong>Allocation repas :<\/strong> <strong>12,500<\/strong> TND brut par jour travaill\u00e9.<\/li>\n<li><strong>Bonus trimestriel :<\/strong> 300 TND selon les r\u00e9sultats de l\u2019\u00e9quipe.<\/li>\n<li><strong>Bonus annuel :<\/strong> jusqu\u2019\u00e0 13,33 % du salaire annuel de base, selon l&#8217;atteinte des objectifs.<\/li>\n<li><strong>Assurance sant\u00e9 \u00e0 100 %<\/strong> prise en charge par l\u2019employeur.<\/li>\n<li><strong>Mobilit\u00e9 interne :<\/strong> Possibilit\u00e9s de croissance au sein du groupe.<\/li>\n<li><strong>T\u00e9l\u00e9travail :<\/strong> Jusqu\u2019\u00e0 2 jours par semaine apr\u00e8s 6 mois (3 jours pour les cas particuliers).<\/li>\n<li>Transport gratuit via navettes desservant les principales zones r\u00e9sidentielles de Tunis.<\/li>\n<\/ul>\n<p><strong>Conditions de travail :<\/strong><\/p>\n<ul>\n<li><strong>Horaires flexibles :<\/strong> 40 heures par semaine, du lundi au vendredi.<\/li>\n<li><strong>Localisation :<\/strong> Tunis, Tunisie.<\/li>\n<\/ul>\n<p><strong>Rejoignez un leader mondial et construisez une carri\u00e8re prometteuse !<\/strong><br \/>\nEnvoyez votre CV \u00e0 <strong><a rel=\"noopener\">jobs@globifytalent.com<\/a><\/strong> d\u00e8s aujourd\u2019hui !<\/p>\n<p><a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=globify&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>Globify<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=recrutementtunis&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>RecrutementTunis<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=offreemploi&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>OffreEmploi<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=centredappels&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>CentreDAppels<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=customersuccessmanager&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>CustomerSuccessManager<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=emploitunis&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>EmploiTunis<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=bilinguefran%C3%A7aisanglais&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>BilingueFran\u00e7aisAnglais<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=opportunit%C3%A9decarri%C3%A8re&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>Opportunit\u00e9DeCarri\u00e8re<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=rejoigneznotre%C3%A9quipe&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>RejoignezNotre\u00c9quipe<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=emploistunisie&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>EmploisTunisie<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=recrutementurgent&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>RecrutementUrgent<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=serviceclient&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>ServiceClient<\/a> <a class=\"TSUUmBLgCBYgbinAiiknGsAHecRSeNvu\" href=\"https:\/\/www.linkedin.com\/feed\/hashtag\/?keywords=offredemploitunisie&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7282425552085438464\" data-test-app-aware-link=\"\"><span class=\"visually-hidden\">hashtag<\/span><span aria-hidden=\"true\">#<\/span>OffreDemploiTunisie<\/a><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-medium wp-image-886 aligncenter\" src=\"http:\/\/globifytalent.com\/wp-content\/uploads\/2021\/05\/hinner-tunis-logo-1-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/globifytalent.com\/wp-content\/uploads\/2021\/05\/hinner-tunis-logo-1-300x300.png 300w, 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